| 課程編碼 Course Code | 中文課程名稱 Course Name (Chinese) | 英文課程名稱 Course Name (English) | 總學分數 Credits | 總時數 Hours |
|---|---|---|---|---|
| C265028 | 企業精實與全球品質管理 | A Lean and Mean Business and Global Quality Management | 1.0 | 1 |
| 中文概述 Chinese Description | 本課程教導學生對製造業與服務業進行精實化管理的策略與技巧。課程內容包含：造成大型企業倒閉的商務環境改變與組織內的問題；科技提昇與電子化管理對企業的衝擊；精實化企業中有效及具競爭力營運管理的要素；精實化管理的發展策略與技巧。探討競爭優勢與生產服務系統模式、經營模式之關連，包括大量客製化、競爭優勢階段性、 發展競爭優勢作為、 豐富顧客價值。本課程將使學員熟習各項品質管理的理論基礎與發展趨勢，強化理論研究與實務應用能力。首先，課程涵蓋基礎統計使學員具備研究方法與分析技術能力，了解收集、統整和分析資料。其次，討論量化的六標準差管理相關工具及專案推行流程，以系統化思維探討問題並提出有效可行的解決對策，持續提升品質及客戶滿意。最後，介紹制度面及組織管理面的全球品管概念，闡述創造魅力品質之重要理論模型及影響服務品質關鍵因素。 | |||
| 英文概述 English Description | This course covers the strategies and techniques of managing a lean business in manufacturing and in service. The linkages between competitive advantages and production systems, competitive advantages and business models will be discussed first. Then, topics include mass customization, competitive advantage stages, developing competitive capability and maximize customer value. This class will help students familiarize themselves with the trend of theoretical basis of the quality management and strengthen their ability in both theoretical research and practical application. First, the course covers basic statistics so that students will be acquainted with research methods and analysis techniques. Second, the six sigma management tools will be reviewed and the process for its implementation will also be addressed. Finally, the system- and the organization-level quality as well as the Kano Model for attractive quality will be discussed. | |||
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