課 程 概 述
Course Description

課程編碼
Course Code
中文課程名稱
Course Name (Chinese)
英文課程名稱
Course Name (English)
總學分數
Credits
總時數
Hours
C255029 全球品質管理 Global Quality Management 2.0 2
中文概述
Chinese Description
本課程將使學員熟習各項品質管理的理論基礎與發展趨勢,強化理論研究與實務應用能力。首先,課程涵蓋基礎統計使學員具備研究方法與分析技術能力,了解收集、統整和分析資料。其次,討論量化的六標準差管理相關工具及專案推行流程,以系統化思維探討問題並提出有效可行的解決對策,持續提升品質及客戶滿意。最後,介紹制度面及組織管理面的全球品管概念,闡述創造魅力品質之重要理論模型及影響服務品質關鍵因素。課程中以實務模式介紹為基礎,並配合個案分析以實例討論加強同學分析及解決實際問題的能力。
英文概述
English Description
This class will help students familiarize themselves with the trend of theoretical basis of the quality management and strengthen their ability in both theoretical research and practical application. First, the course covers basic statistics so that students will be acquainted with research methods and analysis techniques. Second, the six sigma management tools will be reviewed and the process for its implementation will also be addressed. Finally, the system- and the organization-level quality as well as the Kano Model for attractive quality will be discussed. The curriculum of this class includes the introduction of empirical models integrated with case study so that the students will be strengthened in the capabilities of real world problem solving and quality improvement.

備註:

  1. 本資料係由本校各教學單位、教務處課務組、進修部教務組、進修學院教務組及計網中心所共同提供!
  2. 本資料僅供參考,正式資料仍以教務處、進修部、進修學院所公佈之書面資料為準。