課程編碼 Course Code | 中文課程名稱 Course Name (Chinese) | 英文課程名稱 Course Name (English) | 總學分數 Credits | 總時數 Hours |
---|---|---|---|---|
A108024 | 服務工程 | Service Engineering | 3.0 | 3 |
中文概述 Chinese Description | 本課程主要在教導學生將服務觀念轉換成企業流程,並運用服務導向技術將服務資訊系統導入企業流程。學生可以透過科學方法,學習如何創造與評估所實施之服務觀念,以及如何整合服務流程與資訊科技。 | |||
英文概述 English Description | Service engineering aims to transform the service prototypes from concepts to business process models, and then the service information systems can be designed, evaluated, and implemented systematically based on service oriented technologies. This course plays the role to realize service through design science approach, which considers the creation and evaluation of artifacts based on the needs of target users and existing theories and techniques. In implementing services especially technology-enabled services, the integration of service process with information technologies is essential for service innovation and management. |
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