課程編碼 Course Code | 中文課程名稱 Course Name (Chinese) | 英文課程名稱 Course Name (English) | 總學分數 Credits | 總時數 Hours |
---|---|---|---|---|
5825212 | 設計服務管理 | Design Service Management | 3.0 | 3 |
中文概述 Chinese Description | 從設計產業經營之立足點探討經典服務理論如:服務品質、服務設計與服務體驗工程(S.E.E.)之應用與實踐。授課內容側重於基礎服務理論與最新服務科學方法的介紹,並選擇特定服務產業進行實務研習對象。課程預計以主題講授、專家座談、分組研習方式進行,並分三期評量服務研習成果。 | |||
英文概述 English Description | The course aims at the training of applying prominent service theories and methods such as Service Quality, Service Design, Service Experience Engineering (S.E.E.) to the management of design service. It proceeds in the forms of topics lecturing, professional speeches and groups study. The result of study is evaluated in three stages accordingly. |
備註: