Course Syllabus

Course Information：

Year-Semester Course Number Course Name Phase Credits Hours Required/Elective Instructor Class Student NO. Withdraw Note

Spring Semester
Year 2019 256315 Total Quality Management 1 3.0 3 ★ Shu-Kai Fan 4IEM3A
4IEM3B 22 0 甲乙合開

Year-Semester	Course Number	Course Name	Phase	Credits	Hours	Required/Elective	Instructor	Class	Student NO.	Withdraw	Note
Spring Semester Year 2019	256315	Total Quality Management	1	3.0	3	★	Shu-Kai Fan	4IEM3A 4IEM3B	22	0	甲乙合開

Course Plan：

Instructor Shu-Kai Fan

Email morrisfan@ntut.edu.tw

Last Updated 2019-01-04 17:07:54

Course Objective 使學生瞭解全面品質管理的意義、理念、重要性、範圍、實施條件、方法、品管工具，品管工具以外的管理工具、方法，實施全面品管遭遇到的問題，實施全面品質管理的預期成效。 This course examines concepts, tools, and techniques used in the management and measurement of quality, productivity, and competitiveness in an international environment. It focuses on how firms add value and compare with quality. Topics include total quality control and management, employee involvement in quality, team building for quality, quality circles, relation between quality, productivity and competitiveness, and statistical process control. The course also emphasizes the development of decision-making skills through the use of case-study, consultation with local organizations, and other experimental activities.

Course Schedule Introduction Quality as Strategy From Product Inspection to Process Control What is TQM? The Traditional Cost-of-Quality Model The Emerging Cost-of-Quality Model Continuous Improvement: Graphic Tools Continuous Improvement: Numeric Data Summarization The Seven-Step Method for Continuous Improvement Statistical Process Control: The Red Beads Experiment Control Charts for Attributes Out-of-Control Patterns Control Charts for Variables Statistical Process Control: The Funnel Experiment The KJ Method (Affinity Diagrams) Process Capability and Six Sigma Quality Taguchi’s Loss Function Relationship Between the Loss Function and Process Capability Design of Experiments (Full Factorial Designs) Taguchi’s Orthogonal Arrays (Partial Factorial Designs) Product Improvement by Application of Taguchi Methods Quality Function Deployment The Product Development Process: Defining the Product Developing the Product Quality Engineering (System Design, Parameter Design, and Tolerance Design) Concurrent Engineering Reengineering and TQM

Evaluation and grading policy The final grade will be based on the following items: 10% Class presentation 20% Homework 30% Midterm exam 40% Final exam or term project

Materials All right reserved. Do not reproduce without permission.

Foreign-language textbooks:Yes
Rao, A., L. P. Carr, I. Dambolena, R. J. Kopp, J. Martin, F. Rafii, and P. F. Schlesinger, Total Quality Management: A Cross Functional Perspective, John Wiley & Sons

The access to curricular consultation

Note
　

Instructor	Shu-Kai Fan
Email	morrisfan@ntut.edu.tw
Last Updated	2019-01-04 17:07:54
Course Objective	使學生瞭解全面品質管理的意義、理念、重要性、範圍、實施條件、方法、品管工具，品管工具以外的管理工具、方法，實施全面品管遭遇到的問題，實施全面品質管理的預期成效。 This course examines concepts, tools, and techniques used in the management and measurement of quality, productivity, and competitiveness in an international environment. It focuses on how firms add value and compare with quality. Topics include total quality control and management, employee involvement in quality, team building for quality, quality circles, relation between quality, productivity and competitiveness, and statistical process control. The course also emphasizes the development of decision-making skills through the use of case-study, consultation with local organizations, and other experimental activities.
Course Schedule	Introduction Quality as Strategy From Product Inspection to Process Control What is TQM? The Traditional Cost-of-Quality Model The Emerging Cost-of-Quality Model Continuous Improvement: Graphic Tools Continuous Improvement: Numeric Data Summarization The Seven-Step Method for Continuous Improvement Statistical Process Control: The Red Beads Experiment Control Charts for Attributes Out-of-Control Patterns Control Charts for Variables Statistical Process Control: The Funnel Experiment The KJ Method (Affinity Diagrams) Process Capability and Six Sigma Quality Taguchi’s Loss Function Relationship Between the Loss Function and Process Capability Design of Experiments (Full Factorial Designs) Taguchi’s Orthogonal Arrays (Partial Factorial Designs) Product Improvement by Application of Taguchi Methods Quality Function Deployment The Product Development Process: Defining the Product Developing the Product Quality Engineering (System Design, Parameter Design, and Tolerance Design) Concurrent Engineering Reengineering and TQM
Evaluation and grading policy	The final grade will be based on the following items: 10% Class presentation 20% Homework 30% Midterm exam 40% Final exam or term project
Materials	All right reserved. Do not reproduce without permission. Foreign-language textbooks:Yes Rao, A., L. P. Carr, I. Dambolena, R. J. Kopp, J. Martin, F. Rafii, and P. F. Schlesinger, Total Quality Management: A Cross Functional Perspective, John Wiley & Sons
The access to curricular consultation
Note