Course Syllabus

Course Information：

Year-Semester Course Number Course Name Phase Credits Hours Required/Elective Instructor Class Student NO. Withdraw Note

Fall Semester
Year 2026 363512 Business Process Improvemen 1 3.0 3 ★ CHEN,LONG-SHENG GIEM 22 0 　

Year-Semester	Course Number	Course Name	Phase	Credits	Hours	Required/Elective	Instructor	Class	Student NO.	Withdraw	Note
Fall Semester Year 2026	363512	Business Process Improvemen	1	3.0	3	★	CHEN,LONG-SHENG	GIEM	22	0

Course Plan：

Instructor CHEN,LONG-SHENG　Office Hours

Email lschen@ntut.edu.tw

Last Updated 2026-06-04 11:49:18

Course Objective 本課程主要是介紹六標準差方法。六標準差(Six Sigma)是一套管理系統，它是透過聆聽顧客的聲音(Voice of Customer)，經由關鍵品質(Critical to Quality)的分析，利用專案的方式，以流程改善工具解決有問題的企業流程。本課程著重了解“Six Sigma”理論、分析工具及統計應用軟體(Minitab)之運用，針對六標準差綠帶、黑帶專業培訓課程，藉由理論分析與實際操作使用的說明，協助學生將”Six Sigma”導入企業，以獲得關鍵流程的改進。 This course primarily introduces the Six Sigma methodology. Six Sigma is a management system that listens to the Voice of Customer, analyzes Critical to Quality factors, and utilizes project-based approaches with process improvement tools to address problematic business processes. The course focuses on understanding the theory of Six Sigma, analysis tools, and the application of statistical software (Minitab). It is designed for Green Belt and Black Belt professional training in Six Sigma. Through theoretical analysis and practical exercises, the course assists students in implementing Six Sigma in enterprises to achieve improvements in key processes.

Course Schedule 01 六標準差簡介 Introduction 02 全面品質概論 Total Quality 03 六標準差原理 Six Sigma Principles 04 基礎統計 Basic Statistics 05 統計實作 Statistics Software 06 統計實作 Statistics Software 07 量測系統分析 MSA 08 量測系統分析 MSA 09 期中考週 Mid-term Exam 10 六標準差衡量 Six Sigma Measurement 11 六標準差策略 Six Sigma Strategies 12 DMAIC模式 DMAIC model 13 六標準差案例 Case Study 14 六標準差設計 DFSS 15 六標準差設計 DFSS 16 論文研討+期末報告 Final reports 17 論文研討+期末報告 Final reports 18 論文研討+期末報告 Final reports

Evaluation and grading policy 1. 出席與態度 Attendance and Attitude: 5% 2. 平時作業 Assignment: 35% 3. 期中考 Mid-term Exam: 40% 4. 期末報告 Final Exam: 30%

Materials All right reserved. Do not reproduce without permission.

Foreign-language textbooks:No
六標準差自編講義/Minitab實作手冊 Lecture Notes for Six Sigma / Minitab Practical Manual

The access to curricular consultation Office Hours:宏裕大樓四樓439室 Room 1023, 10th Floor, Hongyu Building
Email: lschen@ntut.edu.tw
線上影片Online Videos:課堂上公布Announced in Class

Expanding teaching and resources ● 數位科技融入 (Digital Technology Integration)
運用生成式AI、VR/AR、IoT、IRS等新興科技輔助教學與評量。
Utilizes emerging technologies such as Generative AI, VR/AR, IoT, and IRS (Interactive Response Systems) to facilitate teaching and assessment.

The course corresponds to the SDGs SDG9：產業創新與基礎設施（Industry, Innovation and Infrastructure）

Does the course incorporate AI ● 使用生成式AI作為教學過程的輔助工具（Use generative AI tools as an aid to the teaching process）

Note
　

Instructor	CHEN,LONG-SHENG　Office Hours
Email	lschen@ntut.edu.tw
Last Updated	2026-06-04 11:49:18
Course Objective	本課程主要是介紹六標準差方法。六標準差(Six Sigma)是一套管理系統，它是透過聆聽顧客的聲音(Voice of Customer)，經由關鍵品質(Critical to Quality)的分析，利用專案的方式，以流程改善工具解決有問題的企業流程。本課程著重了解“Six Sigma”理論、分析工具及統計應用軟體(Minitab)之運用，針對六標準差綠帶、黑帶專業培訓課程，藉由理論分析與實際操作使用的說明，協助學生將”Six Sigma”導入企業，以獲得關鍵流程的改進。 This course primarily introduces the Six Sigma methodology. Six Sigma is a management system that listens to the Voice of Customer, analyzes Critical to Quality factors, and utilizes project-based approaches with process improvement tools to address problematic business processes. The course focuses on understanding the theory of Six Sigma, analysis tools, and the application of statistical software (Minitab). It is designed for Green Belt and Black Belt professional training in Six Sigma. Through theoretical analysis and practical exercises, the course assists students in implementing Six Sigma in enterprises to achieve improvements in key processes.
Course Schedule	01 六標準差簡介 Introduction 02 全面品質概論 Total Quality 03 六標準差原理 Six Sigma Principles 04 基礎統計 Basic Statistics 05 統計實作 Statistics Software 06 統計實作 Statistics Software 07 量測系統分析 MSA 08 量測系統分析 MSA 09 期中考週 Mid-term Exam 10 六標準差衡量 Six Sigma Measurement 11 六標準差策略 Six Sigma Strategies 12 DMAIC模式 DMAIC model 13 六標準差案例 Case Study 14 六標準差設計 DFSS 15 六標準差設計 DFSS 16 論文研討+期末報告 Final reports 17 論文研討+期末報告 Final reports 18 論文研討+期末報告 Final reports
Evaluation and grading policy	1. 出席與態度 Attendance and Attitude: 5% 2. 平時作業 Assignment: 35% 3. 期中考 Mid-term Exam: 40% 4. 期末報告 Final Exam: 30%
Materials	All right reserved. Do not reproduce without permission. Foreign-language textbooks:No 六標準差自編講義/Minitab實作手冊 Lecture Notes for Six Sigma / Minitab Practical Manual
The access to curricular consultation	Office Hours:宏裕大樓四樓439室 Room 1023, 10th Floor, Hongyu Building Email: lschen@ntut.edu.tw 線上影片Online Videos:課堂上公布Announced in Class
Expanding teaching and resources	● 數位科技融入 (Digital Technology Integration) 運用生成式AI、VR/AR、IoT、IRS等新興科技輔助教學與評量。 Utilizes emerging technologies such as Generative AI, VR/AR, IoT, and IRS (Interactive Response Systems) to facilitate teaching and assessment.
The course corresponds to the SDGs	SDG9：產業創新與基礎設施（Industry, Innovation and Infrastructure）
Does the course incorporate AI	● 使用生成式AI作為教學過程的輔助工具（Use generative AI tools as an aid to the teaching process）
Note