Course Syllabus

Course Information：

Year-Semester	Course Number	Course Name	Phase	Credits	Hours	Required/Elective	Instructor	Class	Student NO.	Withdraw	Note
Spring Semester Year 2026	359601	Service Design for Interactive Technology	1	3.0	3	★	Sheng Ming Wang	GIMD DID	17	0	互動日碩、設計博班合開,PBL教室,限30人

Course Plan：

Instructor	Sheng Ming Wang　Office Hours
Email	ryan5885@gmail.com
Last Updated	2025-12-18 08:39:49
Course Objective	服務設計的方法乃是透過相關資源做適當的規劃與組織，已提昇使用者與服務提供者間之服務及互動的品質。其主要的架構與方法乃在於了解使用者的行為、需求及動機後，創造具友善性、競爭性、及相關性的使用者經驗。本課程將以服務設計的概念與方法為核心，以使用者需求及經驗的創造為基礎，探討並分析不同的互動技術的適用情境及其發展與應用領域。 Service design is the activity of planning and organizing related resources of service in order to improve its quality and the interaction between service provider and users. The backbone of service design methodologies is to understand the behavior of the users, their needs and motivations, so that to create user-friendly, competitive and relevant service to the users. The service design concepts and methodologies and user experience analysis are used in this course for discussing the developments and applications of interactive technologies in the aspects of various scenarios and application fields.
Course Schedule	1. 緒論及課程介紹 Course Introduction 2. 服務設計的基本理論 The basic of Service Design 3. 何謂好設計？令人愉悅的設計！ What is Design? What is the Designs Make You Happy 4. 服務設計的案例分析 Case Studies of Service Design 5. 互動技術的發展趨勢與技術分析-選定分析主題 The Development Trend of Interactive Technologies 6. 互動技術服務設計工作坊(I) Workshop of Service Design for Interactive Technology (I) 7. 互動技術服務設計工作坊(II) Workshop of Service Design for Interactive Technology (I) 8. 互動技術服務設計工作坊第一次成果發表 Midterm Presentation 9. 業界參訪 Industrial talk and visiting 10. 互動技術服務設計工作坊第二次成果發表（業界教師） Review of the Midterm Report 11. 品質機能展開法(Quality Function Deployment)的基礎與案例介紹 Basic of Quality Function Deployment and Case Studies 12. 品質機能展開法(Quality Function Deployment)的實務操作 The Analysis Practice of QFD 13. 層級分析法(Analytic Hierarchy Process)的基礎與案例介紹 Basic of Analytical Hierarchy Process and Case Studies 14. 層級分析法(Analytic Hierarchy Process)的實務操作與應用 The Analysis Practice of AHP 15. 智慧新零售專題設計(I) Special Topic of New Retail (I) 16. 智慧新零售專題設計(II) Special Topic of New Retail (II) 17. 課程期末成果發表(I) Final Presentation and Term paper(I) 18. 課程期末成果發表(II) Final Presentation and Term paper(II)
Evaluation and grading policy	出席率 10% Attendance 10% 工作坊參與 10% Workshop Participation 10% 互動技術服務設計成果 30％ Midterm Presentation and Report 30% 服務設計分析技術的成果 20％ Final Presentation 20% 期末論文 30% Term Paper 30%
Materials	All right reserved. Do not reproduce without permission. Foreign-language textbooks:Yes 1. Marc Stickdorn and Jakob Schneider, This is Service Design Thinking, Jhon Wiley & Son, 2011 2. Lucy Kimbell, The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organization, BIS Publisher, 2014
The access to curricular consultation	1. Use the course social platform for a quick consultation. 2. Send an email for a setup time slot for consultation during or not during the announced office hours. email: ryan5885@mail.ntut.edu.tw
Expanding teaching and resources
The course corresponds to the SDGs	SDG3：良好健康和福祉（Good Health and Well-being） SDG4：優質教育（Quality Education） SDG11：永續城市與社區（Sustainable Cities and Communities）
Does the course incorporate AI	● 使用生成式AI作為教學過程的輔助工具（Use generative AI tools as an aid to the teaching process） ● 深入探討AI的原理與應用（Explore the principles and applications of AI in depth）
Note	本學期若需實施全校遠距教學，本課程所採行之授課方式： 上課時間為原定排課時間、上課方式採用線上遠距上課、學生不須到校上課，學生請上網上課。上課教材之提供及作業指定與繳交，將透過課程的Google Classroom，進行。加退選簽核，請利用Email聯繫。課程諮詢時間為每星期一(10:00-12:00)及星期三(10:00-12:00)採線上資訊方式進行。