Course Description

Course CodeCourse NameCreditsHours
5703029 Service Management 3.0 3
Description Service management is to discuss How to manage service and satisfy customers. The content of the course: Service concept ¡BThe service delivery system ¡BService facility and layout¡BProductivity and quality improvement¡BForecasting¡BService quality¡BService strategy¡BCustomer satisfaction¡BCase study¡BPaper discuss.