| Course Code | Course Name | Credits | Hours |
|---|---|---|---|
| 3705026 | Seminar of Service Management | 3.0 | 3 |
| Description | This course mainly introduces the development, design and management of service systems. The contents include an introduction of service industry, service design, service systems planning, site selection, layout, service process design, service automation, service process management, facility management, inventory control, queuing, performance management. The case study on service management will be also included. | ||