Course Description

Course CodeCourse NameCreditsHours
3705026 Seminar of Service Management 3.0 3
Description This course mainly introduces the development, design and management of service systems. The contents include an introduction of service industry, service design, service systems planning, site selection, layout, service process design, service automation, service process management, facility management, inventory control, queuing, performance management. The case study on service management will be also included.