| Course Code | Course Name | Credits | Hours |
|---|---|---|---|
| 3703064 | Service Management | 3.0 | 3 |
| Description | This course mainly introduces the development, design and management of service systems. The contents include introduction of service industry, service design, service systems planning, site selection, layout, service process design, service automation, service process management, facility management, inventory control, queuing, performance management. | ||