| Description
| This course covers the strategies and techniques of managing a lean business in manufacturing and in service. The linkages between competitive advantages and production systems, competitive advantages and business models will be discussed first. Then, topics include mass customization, competitive advantage stages, developing competitive capability and maximize customer value. This class will help students familiarize themselves with the trend of theoretical basis of the quality management and strengthen their ability in both theoretical research and practical application. First, the course covers basic statistics so that students will be acquainted with research methods and analysis techniques. Second, the six sigma management tools will be reviewed and the process for its implementation will also be addressed. Finally, the system- and the organization-level quality as well as the Kano Model for attractive quality will be discussed.
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