| Course Code | Course Name | Credits | Hours |
|---|---|---|---|
| C245006 | Service Strategy and Innovation Model | 3.0 | 3 |
| Description | Service management is to discuss How to manage service, satisfy customers and develop innovation service models. The topics of the course: Service concept, the service delivery system, Service facility and layout, productivity and quality improvement, forecasting, service quality, service strategy, customer satisfaction, service innovation, and case study. | ||