| Course Code | Course Name | Credits | Hours |
|---|---|---|---|
| 5703065 | Service Management | 3.0 | 3 |
| Description | Service management is to discuss How to manage service and satisfy customers. The content of the course: Service concept 、The service delivery system 、Service facility and layout、Productivity and quality improvement、Forecasting、Service quality、Service strategy、Customer satisfaction、Case study、Paper discuss. | ||