教學大綱與進度

課程基本資料：

學年期	課號	課程名稱	階段	學分	時數	修	教師	班級	人	撤	備註
102-1	187433	使用者經驗設計與評量	1	3.0	3	★	王聖銘 李來春	創新所 互動所 永續建築外國學生專班 設計博所	7	1

教學大綱與進度：

教師姓名	李來春
Email	f10666@ntut.edu.tw
最後更新時間	2013-09-28 17:01:10
課程大綱	As the internet has grown and become pervasive in our lives, the world has gotten smaller. More and more, as consumers, we can share our experiences. For a company, great experiences can be a competitive advantage. They can keep your customers loyal and turn them into your biggest cheerleaders. On the flip side, terrible experiences can stop you in your tracks very quickly. No one wants to be that company being talked about for all the wrong reasons. Building great user experiences requires listening and empathy. In this course you’ll learn the tools and techniques to make your design/products delightful for users. This course is an introduction to User Experience with a focus on Space, Product, and Interaction Design. Students create a complete UX brief, from ideation to annotated wireframes that could be handed off to a developer to be built. They will also learn to conduct the research necessary and create all the supporting documentation required to defend their design decisions. There is a large focus on how to dissect and analyze common design patterns. This class is an interdisciplinary integration course. The majority of students are design college students looking to transition their skills into digital, or product managers looking to improve their design skills. Other students often include engineers who want to learn how to make their design/products more usable and entrepreneurs looking to build out the user experience for their idea.
課程進度	Unit 1: Principles and Process Introduction to UX Describe the field of UX and how it relates to other disciplines Outline the stages in the UX process Identify the structure and purpose of various design deliverables User Research and Personas Write a questionnaire Interview users in context Identify User Centered Design techniques Create effective personas to define the users one is trying to reach UX Analysis Ask questions that discover key business needs Describe the benefits to an MVP approach Given a goal, identify the tasks for a user to complete that goal and draw the user flow Given a problem and a determined feature set, use a competitive audit to determine if there are different ways to implement the feature Prioritize features based on essentialness and level of effort Unit 2: UX Toolkit and Measurement Creating Wireframes and Prototypes Identify and describe tools for wireframing, prototyping, advanced drawing, and creating clickable drawings Create wireframes, clickable drawings, and prototypes Usability Principles and Testing Evaluate user experience of given websites and products, using Jakob Nielsen's 5 Principles of Usability Define each type of usability test and determine when to use each Run a usability test using best practices User Experience Measurement Measuring user experience by participant observation Eye tracking basic, applications and implementation on user experience analysis Using Electroencephalography (EEG) in a usability test of a survey Scientific data analysis and big data analysis Unit 3: Practices for Design Patterns Interaction Design in Space Product Service System User Experience Survey Service Design of Interactive Media Design Social Experiences Design and Evaluation
評量方式與標準	Participation 20% Project I 10% Project II 10% MidTerm Project 20% Term Project and Paper 40%
使用教材、參考書目或其他	【遵守智慧財產權觀念，請使用正版教科書，不得使用非法影印教科書】 使用外文原文書：　 1. Research Based Web Design & Usability Guidelines, U.S. Department of Health and Human Services, Available as free PDF from http://usability.gov/guidelines/guidelines_book.pdf 2. Moggridge, B, Designing interactions, MIT press, (2007). (Chapter "Designing Interactions" pp. 647-662) 3. As We May Think, Vannevar Bush, The Atlantic Monthly, July 1945 4. Rich Gold, The Plenitude: Creativity, Innovation, and Making Stuff (Simplicity: Design, Technology, Business, Life) (Chapter 2: The Four Creative Hats I've Worn, pp 5-31) 5. Jon Kolko (2011), Exposing the Magic of Design: A Practitioner's Guide to the Methods and Theory of Synthesi 6. Jon Kolko (2010), Thoughts on Interaction Design 7. Dunne, A, & F Raby, Design Noir: The secret life of electronic objects, Birkhauser, 2001. (Sec 2 "Hertzian Space" pp. 15-43). Dunne, A, & F Raby, Design Noir: The secret life of electronic objects, Birkhauser, 2001. (Sec 5 "The Secret Life of Electronic Objects" pp. 75-90). 8. Rittel, Horst, and Melvin Webber; "Dilemmas in a General Theory of Planning," pp. 155-169, Policy Sciences, Vol. 4, Elsevier Scientific Publishing Company, Inc., Amsterdam, 1973. [Reprinted in N. Cross (ed.), Developments in Design Methodology, J. Wiley & Sons, Chichester, 1984, pp. 135-144.] 9. Billinghurst, M., Kato, H. and Poupyrev, I. (2001). MagicBook: Transitioning between Reality and Virtuality. 10. Kuniavsky, Mike (2010), Smart Things: Ubiquitous Computing User Experience Design (Chapter 10) 11. Physical Computing: Sensing and Controlling the Physical World with Computers by Tom Igoe and Dan O'Sullivan (2004). (SELECTIONS) 12. Past, Present, and Future of User Interface Software Tools, Brad Myers, Scott E. Hudson, Randy Pausch, ACM Transactions on Computer-Human Interaction, March 2000, pp. 3 - 28. 13. Stacey Kuznetsov and Eric Paulos, Rise of the Expert Amateur: DIY Projects, Communities, and Cultures, ACM NordiCHI, Reykjavík, Iceland, October 2010 14. Voyagers and Voyeurs: Supporting Asynchronous Collaborative Information Visualization, Jeffrey Heer, Fernanda Viegas, Martin Wattenberg, CHI 2007: ACM Conference on Human Factors in Computing Systems, pp. 1029 - 1038. 15. John Zimmerman, Jodi Forlizzi, and Shelley Evenson. 2007. Research through design as a method for interaction design research in HCI. In Proceedings of the SIGCHI conference on Human factors in computing systems (CHI '07). ACM, New York, NY, USA, 493-502. 16. Tracee Vetting Wolf, Jennifer A. Rode, Jeremy Sussman, and Wendy A. Kellogg. 2006. Dispelling "design" as the black art of CHI. In Proceedings of the SIGCHI conference on Human Factors in computing systems (CHI '06), Rebecca Grinter, Thomas Rodden, Paul Aoki, Ed Cutrell, Robin Jeffries, and Gary Olson (Eds.). ACM, New York, NY, USA, 521-530 17. Universal Principles of Design, Revised and Updated: 125 Ways to Enhance Usability, Influence Perception, Increase Appeal, Make Better Design Decisions, and Teach through Design - William Lidwell (SELECTIONS ) 18. Kuniavsky, Mike (2010), Smart Things: Ubiquitous Computing User Experience Design (Chapter 19) 19. Paul Dourish, Where the Action Is (chapters 1 & 2) 20. Norman, D. Emotional Design: Why We Love (Or Hate) Everyday Things. Basic Books, 2004. (SELECIONS)
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