課 程 概 述
Course Description

課程編碼
Course Code
中文課程名稱
Course Name (Chinese)
英文課程名稱
Course Name (English)
總學分數
Credits
總時數
Hours
C225009 顧客行為與互動行銷決策 Customer Buying Behavior and Interactive 3.0 3
中文概述
Chinese Description
顧客會購買某項產品,絕大部分的因素不是產品本身,而是「產品被賦予的意義」讓顧客認同。這表示,「與顧客的互動」,是交易進行的基本元素。電子商務的興起,讓互動行銷的重要性大增,透過網路,企業有了一個和顧客直接對話的空間。 這帶來的是機會,也是挑戰。本課程在互動行銷方面,強調以顧客行為為出發點,用溝通觀點及體驗行銷觀點發展互動行銷策略,課程將以哈佛個案教學方式為主。
英文概述
English Description
Customer buying behavior on the interactive media is different with the traditional commercial environment. The topics include interactivity, and virtual experience. Topics of this course include: the economic of electronic market, customer buying behavior theory, virtual community, virtual experience, quality of interactivity, interactive technology, customer service on the Internet, levels of customer relationship, transaction cost theory, Internet business model, interactive technology and customer and channel relationship. Harvard Business School case method will be used.

備註:

  1. 本資料係由本校各教學單位、教務處課務組、進修部教務組、進修學院教務組及計網中心所共同提供!
  2. 若您對課程有任何問題,請洽各開課系所。