課程編碼 Course Code | 中文課程名稱 Course Name (Chinese) | 英文課程名稱 Course Name (English) | 總學分數 Credits | 總時數 Hours |
---|---|---|---|---|
A107008 | 服務設計與風險管理 | Service Systems Design and Risk Management | 3.0 | 3 |
中文概述 Chinese Description | 藉由服務系統之本質與內涵之定義,使學生了解服務系統之規劃策略、設計、與作業面之運作考量,達成一個有效的服務系統,並滿足顧客之最終需求。此外,在進行服務設計同時,亦需考量過程中所具備之風險。透過認識風險管理的思維邏輯與策略模式,並從中學習正確的風險管理知識,以避免設計失敗。課程中亦加入適當之國內、外服務系統之個案分析,使學生了解相關之成功實施個案之精華所在。 | |||
英文概述 English Description | This course is focused on the definitions and contents of service system and investigates the planning, design, and operational perspectives of these service systems to effect. Moreover, risk during the service design is concerned. Learning the theory of risk management is also the key issue in this course. Provides cases can help students get the insights of their successful operational decision. |
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