| 課程編碼 Course Code | 中文課程名稱 Course Name (Chinese) | 英文課程名稱 Course Name (English) | 總學分數 Credits | 總時數 Hours |
|---|---|---|---|---|
| 5703013 | 危機與衝突管理 | Crisis and Conflict Management | 3.0 | 3 |
| 中文概述 Chinese Description | 今日快速變遷的工商社會環境，使個人的工作和企業的生存都遭受莫大的危機。自由意識與人權觀念的高漲亦製造出許多個人與組織（企業或政府）之間的衝突。然而如果經由適當的管理和處理得宜，危機可以變為轉機，衝突的化解可以促進互信和瞭解。本課程首先介紹學生認識危機與衝突，發生的背景，分析危機與衝突的因素和癥結，教導學生處理危機與化解衝突的技巧與智識，並以實例介紹這些技巧的運用。 | |||
| 英文概述 English Description | The fast changing society today has created a profound crisis to the jobs of an individual and to the survival of a business. The awareness of freedom and the concept of human rights have also created the conflicts between individuals and the organization (business or government). However, if managed properly, one can turn crisis into opportunity. The resolution of conflict can improve the mutual understanding. This course will introduce the students to recognize the background of crisis and conflict, analyze their key problems, teaches students the techniques and knowledge to manage crisis and to resolve conflict. These techniques will be illustrated with real world cases. | |||
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